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HELP ON ORDERING AND DELIVERY INFORMATION
What our customers say...Read some recent testimonials from Cenacle customers... Frequently Asked Questions about Cenacle ProductsOther Frequently Asked Questions about Cenacle Products... How to place an internet orderPress the Add to Order button next to the item you wish to buy, this will take you to the Order Form screen where you can confirm the quantity to be ordered. When your order is complete, or while you are compiling your order, you may view the delivery charge to be applied, by selecting the Delivery zone, and clicking Order Now. This takes you to the Secure Order form, where the current order total is shown, and your name and address and alternate delivery address (if required) are entered. Logged in customers will have their address details copied to this screen, or returning customers who are not logged in can simply type their email address next to the Select Delivery zone field to retrieve their address details. At any time may either Continue shopping, or Cancel the order. To complete your Order enter your name and address details, and alternate delivery address (if required), and select your method of payment. If you have chosen to pay be credit card, pressing the Order Now button will transfer you to the WorldPay payment screen where you supply your credit or debit card details. Payments may be made in pounds sterling or in US dollars or Euros (the amount will be automatically converted for you). For other payment methods, e.g. phone/pay by cheque, pressing Order Now will show a confirmation page, which may be printed - contact us by phone or mail with your payment to complete the order. How to order by phone, mail or emailAdd items to your order, then press Order Now to show the order total including delivery costs. Enter the invoice and delivery details, then select "Postal Order" or "Phone" as the payment method, then select Order Now again. Print the Order Form, and place your order by phone using your credit or debit card, or by sending Postal Order payable to Cenacle. Postal orders, Building Society Cheques and bankers drafts must be made out in pounds sterling (GBP). When ordering by post, phone or email, in addition to your order details, please ensure that you provide us with your name, address and a daytime telephone number, so that we can contact you. You may place an order or make an enquiry by email, but we do not recommend you send credit/debit card details via email, as this is not secure. Personal cheques - sorry we no longer acceptCenacle cannot accept personal cheques. We do accept Postal Order, Building Society Cheques and Bankers Drafts, in pound sterling. Click here for our contact details... Delivery Charges - UK Mainland
Courier Delivery: UK* Courier delivery is available at £3.95 above our normal postage rates, that is a minimum of £7.45 and a maximum of £10.45. Orders will be processed as per our normal despatch schedule, which is currently 2-3 working days from order date, but will be despatched by Courier, rather than Royal Mail. Larger, heavier orders, such as nativity sets and larger statues, and orders with higher value (over £100) are sent by Courier as standard, so there is no need to pay the upgrade price - for individual items this is indicated in the product details. If next day delivery is required, you should choose our Special Delivery service (see below). Delivery zone: UK Mainland - includes England, Wales, Scottish Mainland. Our standard delivery charges are based on weight and are automatically calculated on your Order Form. For the UK the minimum postage charge is £2.50 and the maximum is £6.50 (£10.50 for UK - Offshore). Below is a guide to UK postage prices based on number of books ordered - the actual amount charged is calculated when you have added items to your Order, and selected the shipping zone.
FREE DELIVERY: UK* Orders over £150 are Post free. * UK applies to UK Mainland. Additional charges may apply for UK - Offshore - see below. ** Booklets are booklets or small books (priced at £2.50 or less) † We reserve the right to make an additional charge to the Channel Isles for heavier orders - we will contact you with a quote before dispatching your order if this applies. Delivery charges - UK - OffshoreDelivery zone: UK - Offshore includes Scottish Islands, Northern Ireland, Isles of Scilly, Isle of Man, †Channel Isles. For lighter parcels, the shipping charges will be the same as the UK Mainland charges as shown above. For heavier orders, an additional charge is made. Currently the minimum shipping charge for UK - Offshore orders is £3.50. The Courier upgrade charge is £4.95 for UK - Offshore orders. † Channel Isles: We reserve the right to make an additional charge to the Channel Isles for heavier orders - we will contact you before dispatching your order if this applies. UK - Offshore orders over £150 attract a reduced postage charge of £5.00 for Standard or £9.95 for Courier. Non UK Mainland Orders - shipping charges Shipping for non-UK Mainland orders is charged at cost for airmail, and will be automatically calculated on your Order Form. When placing your order, please select the correct delivery zone:
Currently the minimum shipping charge for EC orders is £8.00, and £8.00 for Rest of World. NB: We have recently reduced prices for Rest of World larger parcels up to 2KG in weight, and for EU larger parcels up to 5KG in weight. All airmail parcels are sent using a tracked or signed-for service. An individual shipping quotation may be a cheaper alternative for some countries and some orders - please telephone or email us if you would like us to do this. We are pleased to be able to offer virtually all of our products, including brassware, lamps and candles, for export to the Rest of the World, including USA/Canada. To view the shipping charges, please add the items to your order, then select Delivery Zone, and press Order Now to view the shipping charge, which will be shown in GPB pounds sterling. To convert to USD, you may click on the Currency converter Xe.com link, which will allow you to calculate the approximate dollar amount. Extra ShippingFor non-UK orders, if the wrong delivery zone is chosen at time of order, or if an enhanced delivery option is required, we will ask you to pay an extra shipping charge before despatching your goods. We will contact you by email or phone to request the additional amount. You will have the option of a refund if you do not wish to proceed. To pay the additional amount, please follow the instructions in your email, or click here to go to the extra shipping page. Delivery ScheduleDelivery schedule: Using standard delivery, we aim to dispatch UK orders within 3-5 working days of order (due to high seasonal demand, this is a little longer than usual), using Royal Mail First Class postage, or in the case of larger items Parcelforce 48 hour delivery. In the unlikely event of items being out of stock or out of print, we will endeavour to contact you to discuss delivery schedule or alternative products. Please ensure address details including contact telephone number and email address are correct and complete, as we cannot accept responsibility for any orders received with incomplete or inaccurate details. We aim to dispatch all out of stock items within 28 days of order. Courier Delivery: A guaranteed UK courier delivery is available at £3.95 above our normal postage rates, that is a minimum of £7.45 and a maximum of £10.45. Orders will be processed as per our normal despatch schedule, which is 2-3 working days from order date, but will be despatched by courier, rather than Royal Mail. Larger, heavier orders, such as nativity sets and larger statues, and orders with higher value (over £91) are sent by courier as standard, so there is no need to pay the upgrade price - for individual items this is indicated in the product details. If next day delivery is required, you should choose our Special Delivery service (see below). Special Occasion? : If you need your items for a particular date (eg First Communion, Baptism) please indicate in the order comments, and we will do our best to prioritise your order. For a guaranteed delivery in less than a week, please see Special Delivery below. Special DeliveryFor in-stock items, we can offer an enhanced 'special delivery' service for UK customers who need a guaranteed delivery date. If you order by 12 noon, we can usually dispatch for next day delivery . This is charged at our standard postage and packing rate, plus £6.50 (Mininum £10.00, Maximum £12.00). Currently this not available online - please phone us on 0845 458 1684 to check stock availability and book your special delivery. NOTE: Availability of this enhanced service may be limited during very busy periods, so please call to check. Saturday deliveries: These can be arranged subject to the previous conditions, but incur a flat rate of £15.00 parcels up to 2KG, or £25 for parcels over 2KG. Saturday deliveries are only applicable to mainland UK. Shipping to Different Delivery AddressPlease note that you may have goods delivered to an address which is different to the Invoice Address. However, this may result in a 1-2 day delay in processing your order, as further checks will be made on such orders. In order to avoid any delay, you may place your order online, but choose to pay by telephone, then telephone Cenacle with your payment details, or you may send a us a cheque or postal order. Please ensure that you provide us with a daytime telephone number. Minimum Order ValueOur minimum order value is £1.00 (not including postage and packing) for online orders. Packaging and RecyclingIn 2006 we decided to switch to recyclable packaging - click here for details of our recycling policy. Returns PolicyWe trust that the products you purchase from us are satisfactory, and in perfect condition when they reach you, however we understand that there may occasionally be the need for the return of a product. Click here for more information on returning an item. Description of ProductsWe will take all reasonable care to ensure that all details, descriptions and prices of Products appearing on the Website are correct at the time when the relevant information was entered onto the system. Although we aim to keep the Website as up to date as possible, the information including Product descriptions appearing on this Website at a particular time may not always reflect the position exactly at the moment you place an order. Any description given is for information only and does not constitute a sale by description. No warranty (express or implied) is given concerning the quality, condition or suitability for any purpose of any Products purchased. We have taken great care in presenting the products on our website as accurately as possible. The images you see will depend on your monitor's display and colour capabilities. We are therefore unable to guarantee that the product images you see are an accurate representation of the actual merchandise. Packaging may vary from that shown. The weights, dimensions and capacities given are approximate only. We have made every effort to display as accurately as possible the colours of our products that appear on the website. However, as the actual colours you see will depend on your monitor, we cannot guarantee that your monitor's display of any colour will accurately reflect the colour of the product on delivery. If a product is priced inaccurately on our site due to system or typographical errors, we reserve the right to correct any and all errors when they do occur and not to honor inaccurate or erroneous prices. Our prices are also subject to change without notice. Trade TermsTrade terms for bookshops, repositories, church and school groups are available on request. Price PolicyWhile we endeavour to keep our prices up-to-date, prices may be subject to change without notice. In the unlikely event that we need to charge extra for an item you have already ordered, we will inform you, so that you can cancel the order if you wish. Credit Card SecurityAll online credit and debit card payments are processed through the WorldPay secure payment system. We do not see your credit card details. Payments are accepted in Pounds sterling, Euros and US Dollars. See below for the types of cards accepted. We also accept American Express (Amex) card payments. Card Holder AuthenticationYour information may be passed to a secure Verified by Visa or Mastercard® SecureCode™ site for additional credit card validation. |
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Maximum standard UK postage price £6.50. Free Postage on UK* orders over £150. Minimum postage is £3.50 for UK, £6.50 for Europe, £6.50 for Rest of World.