Welcome to Cenacle Catholic Books and Gifts

Help on Ordering and Delivery from Cenacle

Easter Opening Hours

Cenacle will be closed from 2pm Maundy Thursday 13th April until Tuesday April 18th 10 am.

Orders received after 12pm on Maundy Thursday will be processed on Tuesday April 18th 2017,

We wish all our customers a Blessed Easter!

What our customers say...

Read some recent testimonials from Cenacle customers...

Delivery Charges - UK Mainland

Below is a guide to our delivery charges.  To see the full range of shipping options for a particular order, use estimate shipping option in the Shopping Basket.

Standard Shipping

Delivery Charges UK* Flat Rate Shipping: £3.50

Free Postage on UK* orders over £100.

Minimum postage is £3.50 for UK (£2.50 for a single greetings card), £8.50 for Europe, £9.50 for Rest of World.

We are pleased to be able to offer a Standard Shipping flat rate for all UK mainland parcels of £3.50.  Furthermore our Standard Shipping rate covers First Class Royal Mail for your parcel.

Courier Delivery: UK* Courier delivery is available from between minimum of £7.95 and a maximum of £10.95. Orders will be prioritised, and dispatched 1-2 working days from order date, by Courier, rather than Royal Mail 1st Class. Larger, heavier orders, such as nativity sets and larger statues, and orders with higher value (over £100) are sent by Courier as standard, so there is no need to pay the upgrade price - for individual items this is indicated in the product details. If next day delivery is required, you should choose our Special Delivery service, which is only available by telephone (see below).

Delivery zone: UK - includes England, Wales, Scottish Lowlands.

Our standard delivery charges are based on weight and are automatically calculated on your Order Form.  For the UK the minimum postage charge is £2.50 and the maximum is £3.50 (£10.50 for UK - Offshore).

FREE DELIVERY available for : UK mainland* Orders over £100.

* UK applies to UK Mainland. Additional charges may apply for UK - Offshore - see below.

Delivery Charges - UK Offshore

Delivery zone: UK - Offshore - includes Scottish Highlands and Islands, Northern Ireland, Isles of Scilly, Isle of Man, Channel Isles.

For parcels up to approximately 3KG in weight, the UK flat rate of £3.50 applies.

For heavier orders, an additional charge is made.

Courier Delivery: Courier delivery (2 day service) is available. Orders will be prioritised, and dispatched 1-2 working days from order date, by DPD 2-day Courier.

Currently the minimum shipping charge for UK - Offshore orders is £3.50.

Non UK Orders - shipping charges

Shipping for non-UK orders is charged at cost for airmail and will be automatically calculated on your Order Form based on the delivery address.

Currently the minimum shipping charge for EC orders is £8.50, and £9.50 for Rest of World. 

All airmail parcels are sent using a tracked and signed-for service. For some EU destinations a courier service is available, which will be shown at checkout.

An individual shipping quotation may be a cheaper alternative for some countries and some orders - please telephone or email us if you would like us to do this.

USA/Canada

We are pleased to be able to offer virtually all of our products, including brassware, lamps and candles, for export to the Rest of the World, including USA/Canada. To view the shipping charges, please add the items to your order, then select Delivery Zone, and press Order Now to view the shipping charge, which will be shown in GPB pounds sterling. To convert to USD, you may click on the Currency converter Xe.com, which will allow you to calculate the approximate dollar amount.

Extra Shipping

For non-UK orders, occasionally the nature of the product means we need to use an enhanced shipping method (eg international courier) rather than standard airmail, in which case will may need ask you to pay an extra shipping charge before despatching your goods.  We will contact you by email or phone to request the additional amount.  You will have the option of a refund if you do not wish to proceed. To pay the additional amount, please follow the instructions in your email.

Delivery Schedule

Delivery schedule: Using standard delivery, we aim to dispatch UK orders within 1-3 working days of order, using Royal Mail First Class postage, or in the case of larger items DPD courier delivery. In the unlikely event of items being out of stock or out of print, we will endeavour to contact you to discuss delivery schedule or alternative products. Please ensure address details including contact telephone number and email address are correct and complete, as we cannot accept responsibility for any orders received with incomplete or inaccurate details. We aim to dispatch all out of stock items within 30 days of order.

Courier Delivery: UK* Courier delivery is available from between minimum of £7.95 and a maximum of £10.95. Orders will be prioritised, and dispatched 1-2 working days from order date, by Courier, rather than Royal Mail 1st Class. Larger, heavier orders, such as nativity sets and larger statues, and orders with higher value (over £100) are sent by Courier as standard, so there is no need to pay the upgrade price - for individual items this is indicated in the product details. If next day delivery is required, you should choose our Special Delivery service, which is only available by telephone (see below).

Special Occasion? : If you need your items for a particular date (eg First Communion, Baptism) please indicate in the order comments, and we will do our best to prioritise your order. For a guaranteed delivery in less than a week, please see Special Delivery below.

Special Delivery

For in-stock items, we can offer an enhanced 'special delivery' service for UK customers who need a guaranteed delivery date. If you order by 12 noon, we can usually dispatch for next day delivery .  This is charged at between £10.00 - £12.00 for UK Mainland.  Currently this not available online - please phone us on 01695 558603 to check stock availability and book your special delivery. NOTE: Availability of this enhanced service may be limited during very busy periods, so please call to check.

Saturday deliveries: These can be arranged subject to the previous conditions, but incur a flat rate of £15.00 parcels up to 2KG, or £25 for parcels over 2KG. Saturday deliveries are only applicable to mainland UK.

Frequently Asked Questions about Cenacle Products

Other Frequently Asked Questions about Cenacle Products...

How to place an internet order

Press the Add to Basket button next to the item you wish to buy, this will add the item to your Shopping Basket. You can either continue shopping or Proceed to Checkout.  At any time you can click on My Basket (or shopping cart icon on Mobile) at top of screen to review your Shopping Basket. While you are compiling your order, you may view the delivery charge to be applied, by using the Estimate Delivery facility where you can enter the delivery country and postcode.  When your order is complete, click on Proceed to Checkout to enter your invoice and delivery address details, and confirm your delivery method.  If you are not already logged in, you will be given the choice of checking out as a guest (no account needed), logging into your account, or creating an account, which will allow you to track your order online, and will save your address details for future ordering.  Please note: we do not record or save card details, and will not use your contact details to contact you about anything other than your order! (Click here for our privacy policy)

At any time may either Continue shopping, or change or Cancel the order.  To complete your Order enter your name and address details, and alternate delivery address (if required), and select your method of payment. Once these are chosen, you will be able to Review your order, and add an order comment, if you wish, before clicking Place Order.  If you have chosen to pay by credit card (Online) or Paypal, pressing the Place Order button will transfer you to the WorldPay payment screen where you supply your credit or debit card details, or to the Paypal login screen.  In Worldpay Payments may be made in GBP Pounds sterling or in US dollars or Euros (the amount will be automatically converted for you).  For other payment methods, e.g. phone/pay by postal order, pressing Place Order will show a confirmation page, which may be printed - contact us by phone or mail with your payment to complete the order.

How to order by phone, mail or email

Add items to your order, as shown above, including enter the invoice and delivery details, then select "GB Postal Order" or "Credit Card by Phone" as the payment method, then select Place Order.  Print the Order Form, and place your order by phone using your credit or debit card, or by sending Postal Order payable to Cenacle.

Postal orders, Building Society Cheques and bankers drafts must be made out in pounds sterling (GBP).  When ordering by post, phone or email, in addition to your order details, please ensure that you provide us with your name, address and a daytime telephone number, so that we can contact you. You may place an order or make an enquiry by email, but we do not recommend you send credit/debit card details via email, as this is not secure.

Click here for our contact details...

Personal cheques - sorry we no longer accept

Cenacle cannot accept personal cheques. We do accept Postal Order, Building Society Cheques and Bankers Drafts, in pound sterling. We also accept Paypal (select Credit/Debit card payment, then select Paypal in the Worldpay screen)

Minimum Order Value

Our minimum order value is £1.00 (not including postage and packing) for online orders.

Packaging and Recycling

In 2006 we decided to switch to recyclable packaging - click here for details of our recycling policy.

Returns/Refunds Policy

We trust that the products you purchase from us are satisfactory, and in perfect condition when they reach you, however we understand that there may occasionally be the need for the return of a product. Click here for more information on returning an item or cancelling your order

Description of Products

We will take all reasonable care to ensure that all details, descriptions and prices of Products appearing on the Website are correct at the time when the relevant information was entered onto the system. Although we aim to keep the Website as up to date as possible, the information including Product descriptions appearing on this Website at a particular time may not always reflect the position exactly at the moment you place an order.

Any description given is for information only and does not constitute a sale by description. No warranty (express or implied) is given concerning the quality, condition or suitability for any purpose of any Products purchased.

We have taken great care in presenting the products on our website as accurately as possible. The images you see will depend on your monitor's display and colour capabilities. We are therefore unable to guarantee that the product images you see are an accurate representation of the actual merchandise.

Packaging may vary from that shown. The weights, dimensions and capacities given are approximate only. We have made every effort to display as accurately as possible the colours of our products that appear on the website. However, as the actual colours you see will depend on your monitor, we cannot guarantee that your monitor's display of any colour will accurately reflect the colour of the product on delivery.

If a product is priced inaccurately on our site due to system or typographical errors, we reserve the right to correct any and all errors when they do occur and not to honour inaccurate or erroneous prices. Our prices are also subject to change without notice.

Trade Terms

Trade terms for bookshops, repositories, church and school groups are available on request.

Price Policy

While we endeavour to keep our prices up-to-date, prices may be subject to change without notice.  In the unlikely event that we need to charge extra for an item you have already ordered, we will inform you, so that you can cancel the order if you wish.

Credit Card Security

All online credit and debit card payments are processed through the WorldPay secure payment system.  We do not see your credit card details.  Payments are accepted in Pounds sterling, Euros and US Dollars.  See below for the types of cards accepted. We also accept American Express (Amex) card payments. We also accept Payment by PayPal.

American ExpressMasterCardJCBMaestroPaypalVisa DebitV.me by Visa
Powered by WorldPay

Card Holder Authentication

Your information may be passed to a secure Verified by Visa or Mastercard® SecureCode™ site for additional credit card validation.

What is Verified by Visa?    What is Mastercard SecureCode?

Other Frequently Asked Questions...