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Help on Ordering and Delivery from Cenacle

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Cenacle Covid-19/Order Processing

Cenacle is working hard for fulfil your orders, and to keep you and ourselves safe. Due to changes in working practices due to Covid-19, orders may take longer than usual to dispatch (currently 2-4 working days). We have suspended 'courier' delivery upgrades, to prevent queue-jumping - sorry! You will receive an email once your order is dispatched - we will contact you by email if there is problem with your order.

Royal Mail deliveries may take longer than usual - please use the tracking number provided, if you have one. For non-tracked parcels, please wait a week after dispatch before contacting us. Please communicate via email to sales@cenacle.co.uk, rather than telephone. Please note: our showroom is permanently closed. Online orders and payment only, postal order payments suspended.

Delivery Charges - UK Mainland

Below is a guide to our delivery charges for standard delivery. We are not currently offering next day or courier delivery. To see the full range of shipping options for a particular order, use estimate shipping option in the Shopping Basket.

Standard Shipping

Delivery Charges UK* Standard Shipping (Royal Mail First Class**): £3.95 (£2.75 for up to 5 greetings cards/small items)

Free Postage on UK* orders over £100.

We are pleased to be able to offer a shipping flat rate for all UK mainland parcels of £3.95. Furthermore our Standard Shipping rate covers First Class Royal Mail or Royal Mail Tracked 48** for your parcel.

* UK applies to UK Mainland, and includes England, Wales, Scottish Lowlands. Additional charges may apply for UK - Offshore - see below.

**Larger, heavier orders, such as larger statues, and orders with higher value (over £100) are sent by Royal Mail Tracked Mail or by Courier as standard, so there is no need to pay extra. Our standard delivery charges are based on weight and are automatically calculated on your Order Form. For the UK the minimum postage charge is £2.75 and the maximum is £3.95 (£8.95 for UK - Offshore).

Delivery Charges - UK Offshore

Delivery zone: UK - Offshore - includes Scottish Highlands and Islands, Northern Ireland, Isles of Scilly, Isle of Man, Channel Isles. For parcels up to approximately 2KG in weight, the UK flat rate of £3.95 applies. For heavier orders, an additional charge is made. Currently the minimum shipping charge for UK - Offshore orders is £3.95.

EU Orders - shipping charges and delivery duties

Shipping for EU orders is charged at cost for airmail (tracked where available) and will be automatically calculated on your Order Form based on the delivery address. Currently the minimum shipping charge for EU orders is £9.50. For some EU destinations a courier service is available for larger parcels, which will be shown at checkout.

Parcels are delivered duty unpaid (DDUP) - this means if your order attracts VAT (and duties), this will be collected by the customs authorities of your country, usually via the courier/postal services before being released for delivery.  Please ensure you supply a correct email address and telephone number (preferably a mobile number), so that the customs service can contact you if necessary.  VAT rates vary by country, and for many EU countries either a reduced rate, or zero rate is applicable to books.  Books are usually duty-free, but other items, such as jewellery, may attract duties also.

To view the shipping charges, please add the items to your Shopping Basket, then confirm the Delivery country to Estimate Delivery charge which will be shown in GPB pounds sterling.  As explained above, this does not include any customs VAT or duties that may be applied at customs.

EU customers wishing to pay VAT up-front, may prefer to purchase books through our Abebooks portal.

Non UK Orders - shipping charges

Shipping for non-UK orders is charged at cost for airmail (tracked where available) and will be automatically calculated on your Order Form based on the delivery address. Currently the minimum shipping charge for non-UK orders is £9.50. For some EU destinations a courier service is available for larger parcels, which will be shown at checkout.

Shipping charges do not include any customs duties or taxes, which will be collected by the customs authorities of your country, usually via the courier/postal services before being released for delivery.  Please ensure you supply a correct email address and telephone number (preferably a mobile number), so that the customs service can contact you if necessary.  NB: Printed matter is duty free in most countries.

To view the shipping charges, please add the items to your Shopping Basket, then confirm the Delivery country to Estimate Delivery charge which will be shown in GPB pounds sterling.

Customers in Australia, wanting to pay GST up-front, may prefer to purchase books through our Abebooks portal.

Extra Shipping

For non-UK orders, occasionally the nature of the product means we need to use an enhanced shipping method (eg international courier) rather than standard airmail, in which case will may need ask you to pay an extra shipping charge before despatching your goods. We will contact you by email or phone to request the additional amount. You will have the option of a refund if you do not wish to proceed. To pay the additional amount, please follow the instructions in your email.

Delivery Schedule

Delivery schedule (NB: this schedule may vary in the current climate - we will process your order as soon as possible): Using standard delivery, we aim to dispatch UK orders within 2-4 working days of order, using Royal Mail First Class postage, Royal Mail tracked, or in the case of larger items DPD courier delivery. In the unlikely event of items being out of stock or out of print, we will contact you by email to discuss delivery schedule or alternative products. Please ensure address details including contact telephone number and especially email address are correct and complete, as we cannot accept responsibility for any orders received with incomplete or inaccurate details. We aim to dispatch all out of stock items within 30 days of order. We are not currently offering next day or timed delivery.

Shipment Tracking

When your order is shipped, you will receive an email telling you how your order has been sent. Most orders are sent by First Class Royal Mail. Some are sent by Royal Mail tracked delivery - if you have been provided with a tracking number, you can track your order via: Royal Mail - https://royalmail.com/track-your-item.  Larger items may be sent by DPD courier - https://track.dpd.co.uk/

Methods of payment

All payments must be made using our online payment gateways, Worldpay, or Paypal. Cenacle does not accept personal cheques, or postal orders. 

Click here for our contact details...

Minimum Order Value

Our minimum order value is £1.00 (not including postage and packing) for online orders.

Packaging and Recycling

In 2006 we decided to switch to recyclable packaging - click here for details of our recycling policy

Returns/Refunds Policy

We trust that the products you purchase from us are satisfactory, and in perfect condition when they reach you, however we understand that there may occasionally be the need for the return of a product. Click here for more information on returning an item or cancelling your order

Description of Products

We will take all reasonable care to ensure that all details, descriptions and prices of Products appearing on the Website are correct at the time when the relevant information was entered onto the system. Although we aim to keep the Website as up to date as possible, the information including Product descriptions appearing on this Website at a particular time may not always reflect the position exactly at the moment you place an order.

Any description given is for information only and does not constitute a sale by description. No warranty (express or implied) is given concerning the quality, condition or suitability for any purpose of any Products purchased.

We have taken great care in presenting the products on our website as accurately as possible. The images you see will depend on your monitor's display and colour capabilities. We are therefore unable to guarantee that the product images you see are an accurate representation of the actual merchandise.

Packaging may vary from that shown. The weights, dimensions and capacities given are approximate only. We have made every effort to display as accurately as possible the colours of our products that appear on the website. However, as the actual colours you see will depend on your monitor, we cannot guarantee that your monitor's display of any colour will accurately reflect the colour of the product on delivery.

If a product is priced inaccurately on our site due to system or typographical errors, we reserve the right to correct any and all errors when they do occur and not to honour inaccurate or erroneous prices. Our prices are also subject to change without notice.

Trade Terms

Trade terms for bookshops, repositories, church and school groups are available on request.  If you wish to place an order via Purchase Order rather than payment online by card, please contact us to request a Trade Account.

Price Policy

While we endeavour to keep our prices up-to-date, prices may be subject to change without notice.  In the unlikely event that we need to charge extra for an item you have already ordered, we will inform you, so that you can cancel the order if you wish.

Credit Card Security

All online credit and debit card payments are processed through the WorldPay secure payment system.  We do not see your credit card details.  Payments are accepted in Pounds sterling, Euros and US Dollars.  See below for the types of cards accepted. We also accept American Express (Amex) card payments. We also accept Payment by PayPal.

MasterCardJCBMaestroVisa DebitPaypal
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Card Holder Authentication

Your information may be passed to a secure Verified by Visa or Mastercard® SecureCode™ site for additional credit card validation.

What is Verified by Visa?    What is Mastercard SecureCode?

Other Frequently Asked Questions...

Abebooks

Cenacle sells many of its book titles through Abebooks (abebooks.com) - who are registered with the EU Import One Stop Shop (IOSS) scheme, the Australian GST scheme, etc.  If you prefer to pay VAT or GST up front, you may find it convenient to purchase books using our Abebooks portal - EU: abebooks.eu - Australia: abebooks.com

Cenacle House Ltd